FAQ's

Common questions about backpacks, bags, luggage, shipping, and returns on this store.

Where is my order?

Email support@sandmarced.com with your order number. You can also call +1 (555) 019-2854.

How do returns work?

See our Return and Refund Policy. Eligible unused U.S. orders can be returned within 30 days.

How long does shipping take?

See our Shipping Policy.

Is there a warranty?

Warranty coverage is explained on our Warranty page.