RETURNS

Sandmarced wants you to love your bag. If a backpack, duffle, tote, or accessory from this store is not right, you can send it back.

30-day returns

You have 30 days from delivery to return unused items purchased on this site, including sale and marked-down pieces. If the return is approved, we refund the amount you paid.

Items should be in sellable condition with original tags and any extras that shipped with the order.

Who pays for return shipping

• Eligible U.S. returns within 30 days: Sandmarced covers return shipping. Email your order number and we will send a prepaid label.
• Defective, damaged in transit, or wrong item: we cover return shipping and, when needed, a replacement or full refund including outbound shipping.
• International, late, worn, or ineligible returns: you pay return shipping unless the law requires otherwise.

How to start a return

1. Email support@sandmarced.com or call +1 (555) 019-2854 with your order number.
2. For eligible U.S. orders we email a prepaid label. Pack the item in a sturdy box.
3. Drop the package with the carrier and keep the receipt until the refund posts.

When the refund is issued

The clock starts when our warehouse receives the return.

• Inspection: 2–3 business days after the warehouse scans the package in.
• If approved, we issue the refund the same day inspection finishes.
• Your bank typically posts the credit 5–10 business days later.

Where the refund goes

Refunds are sent only to the original payment method used at checkout.

Questions? support@sandmarced.com · +1 (555) 019-2854